Saturday, July 11, 2009

Thank you, Interweb

I'm in the middle of trying to buy tickets for Elton John and Billy Joel at the Rose Quarter in November. I went to the Rose Quarter website to buy the tickets. Everything was going smoothly until I tried to pay for the tickets. No go. The website says something about my credit card information was incorrect, so I went back, reviewed all of the information. Everything was correct, so I hit the submit button again. Maybe you can see where this is going. Again, no good. The information was all correct, so... submit. Nope. Review again, no go. So I try using a different email address and nope. Then I find out that my card has been charged three times! My account with the Rose Quarter website says that I have no pending ticket orders. So here I am $1200 in and no tickets. Right now I'm on the phone with ComcastTix trying to figure this crap out. They tell me that they also show no tickets have been order, and so have to transfer me to customer service. I'm on the phone to them for the fourth time and everytime they try to transfer me to customer service, all I get is a dead phone line. Now they are transferring me to a supervisor, again, dead phone line. This time I'm just going to stay on the dead line for a couple of minutes to see what happens. Ok, I couldn't do any more dead time so I'm calling back again. This time the representative sounds a bit more competant. I explain my dilemma once more, and she explains about pending charges and no tickets have been ordered. Now I'm hold while she does something, she didn't explain. If nothing else, I get to listen to classical music. Now I have a supervisor and she says the same thing everyone else has been saying. But now I ask her if we can try again over the phone. I give her the credit card information and again, zip. So something is up. Card has been tried at least four times now and still no tickets. This internet business is really starting to get to me. Now I have to wait until Wednesday to try again and I'm sure by that time I'll be out of luck for good seats. Thanks, Al Gore. What a monster you've created.

No comments:

Post a Comment